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Upgrading to PRO & Business

We created Kuula PRO & Business subscriptions to offer a full range of tools neccesary to create and manage your virtual tours. We also wanted to make it easy to switch between plans thanks to our refund, prorating and cancellation policies.

Here's all you need to know about upgrading your Kuula account.

How to upgrade?

You can upgrade your account by going to Account Settings page and filling in the form.

When subscribing, you can choose to pay either with a credit card or PayPal. In case of credit card payment, we offer auto-renewable monthly and yearly subscriptions. With PayPal we offer a yearly subscription only.

Kuula accepts payments using most credit cards on the market.

Starting a subscription

Option 1: Credit Card

To start a subscription with a credit card, please 1 choose the plan, then 2 fill in the credit card details.

You can also, optionally, add your billing information. To do this, please click on the Expand to add info button 3 and fill in the fields. The information can contains details such as company name, tax id and address.

Those steps are visualized below:

When ready, click the BUY SUBSCRIPTION WITH CREDIT CARD button. The data will be submitted and your plan will start right away!

Option 2: PayPal

Instead of using a credit card, you can also choose to pay with PayPal. You fill find a PayPal button at the bottom of the page.

The PayPal option is only available for yearly payments. There are no month-to-month plans with this payment method.

Please read this article for a detailed guide on how to make a PayPal payment.

For PayPal payments, please allow up to 12 hours for processing. To speed this process up, please specify your Kuula user name and/or email used on Kuula in the payment note.

Payment security

Credit Card Security

The credit card payments with Kuula are processed by Stripe. Your credit card data is never stored or processed by Kuula. Instead, it is sent directly to Stripe from your browser using an industry standard encryption to make sure it is safe.

PayPal Security

PayPal payments are handled entirely by PayPal and Kuula doesn't get access to any data related to your PayPal account other than your name, email and address present on the receipt.

Rejected payments

Sometimes, your payment attempt will be rejected and the system will not be able to charge your card to start a subscription. Typically there are 3 main reasons for that:

  • Wrong card data please double check if the card number, expiration date and CVC code are correct.
  • Insufficient funds please make sure that there is sufficient amount of money on your account to make the payment.
  • Payment rejected by your bank. In this case, please contact your bank and check if your card is allowed for on-line transactions or if there are any other reasons why they do not allow the charge.

Cancellation & refund policy

You can cancel the subscription at any time. To learn more, please see this article.

Cancellation does not trigger an automatic refund. If you would like to get a refund, please contact us within 7 days form the date of the payment.

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